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O.R. Tambo International Airport announces its best service providers and partners

Posted 14 December 2018 · Add Comment

O.R. Tambo International Airport has honoured the stakeholders and service providers that have helped to ensure that it retains its status as Africa’s largest airport and regional hub.

 

The annual Feather Awards for airports owned by Airports Company South Africa are based on independent surveys of passengers and other airport users.

At O. R. Tambo International Airport’s 2018 Feather Awards on Friday 7 December, ACSA Board of Directors, led by recently appointed Chairman of the Board Adv. Sandile Nogxina, Captains of the Aviation Industry and ACSA’s Economic Regulating Committee were there to congratulate the 25 service providers and individuals for their outstanding performance during the year. The award categories covered the full spectrum of airport service providers including airlines, cargo operators, retail, car hire, security, law enforcement agencies, hotels, ground handlers and community-based non-profit organisations.

Speaking at the Feather Awards gala dinner hosted at the Sandton Convention Centre, Bongiwe Pityi-Vokwana, general manager of O. R. Tambo International Airport said: “In a complex airport such as ours we manage volumes, variability, variety and visibility. Delivering the best service and performance is always a challenge in a live environment where precision and predictability of service is the basis of existence, whether you are a global firm or one of our many small to medium enterprises. What they all have in common, though, is a determination to do their utmost for customers in a collaborative manner, even when circumstances are challenging.

“Most importantly, their well-coordinated efforts are seen and felt by passengers and other airport users, which is why we are so pleased to be able to recognise publicly the achievements of our stakeholders and business partners,” she said.

Advocate Nogxina congratulated Airports Company South Africa and its stakeholders for flying the South African flag and shared his anticipation for achieving great things during his tenure as Chairman of the Board: “The airports and aviation space promises to unlock the massive potential of our continent as we become more closely interconnected. I consider it a privilege to be able to guide the Board of Airports Company South Africa as it emerges from challenging times and circumstances, but I have no illusions about the immense responsibility we now have on our shoulders as a collective. I look forward to developing good working relationships with all of our major stakeholders,” said Nogxina.

O.R Tambo International Airport received a four-star ranking for on-time performance globally in 2018. This ranking is awarded by AOG, the world’s leading provider of digital flight information, which accredits airports around the world for superior punctuality performance. Ensuring that flights consistently leave on schedule from O.R Tambo International Airport requires an enormous amount of planning, coordination and cooperation behind the scenes from all ground staff and service providers working within the airport ecosystem.

“Without the commitment and dedication of our stakeholder and service providers, we cannot operate O.R Tambo International Airport, let alone achieve global excellence. Without dedicated individuals committed to passenger service excellence, these results cannot be achieved because they require the personal touch and on-going improvement in service quality,” said Pityi- Vokwana.

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