in Technology

kulula.com partners with Sabre to reinvent the airport experience

Posted 10 September 2019 · Add Comment

South African carrier kulula.com is to implement Sabre’s new Digital Workspace solution, aiming to transform the airport experience.

Digital Workspace, Sabre’s first completely cloud-based solution, will enable airport agents to deliver a seamless and personalised airport experience to customers.   

This solution equips agents with workflows that eliminate the traditional linear check-in procedure and improve agent productivity by up to 30 percent compared to current processes. This innovative new technology will be rolled out across all the airports that kulula.com serves, assisting more than 1,200 agents.  Travelers on kulula.com can therefore expect shorter queuing times and enjoy a hassle-free check-in experience. 

“Investing in new, digital technologies is crucial to our strategy, which centres around improving the travel experience for our passengers,” said Wrenelle Stander, Joint CEO of Comair, which operates kulula.com. “In today’s digital world, our customers expect a reimagined air travel experience, and Sabre’s digital technology will help us achieve our goal of becoming the most visionary and customer-centric carriers on the African continent. With Sabre’s Digital Workspace, we will transform the airport experience to be more seamless, more personalised and less stressful – moving us a step closer to a fully digital integrated operation.”

Digital Workspace is part of Sabre’s Commercial Platform, an industry-first solution that delivers end-to-end personalised retailing and enables airlines to successfully retail, distribute and fulfil across all customer touchpoints.  Announced last year, the Sabre Commercial Platform is completely transforming airlines into intelligent digital entities – through advanced retailing, dynamic pricing, an open API hub, an ultra-fast shopping engine and a mobile, consumer-grade workspace for airport agents. 

“Today’s digitally-savvy travelers are expecting a more seamless experience from their airlines,” said Sabre’s Dino Gelmetti, vice president, sales – Middle East and Africa.  “Passing through the airport is traditionally one of the most stressful aspects of travel, so reducing queuing times and check points will make a huge difference for kulula.com’s customers.  kulula.com is one of the most progressive airlines in Africa, and Sabre’s cutting-edge technology will enable it to differentiate itself within a highly competitive and challenging environment – improving efficiencies and creating an unrivalled customer experience.”

Other Stories
Advertisement
Latest News

Bestfly Cabo Verde receives third ATR-600

Bestfly Cabo Verde has received its third ATR 72-600, from aircraft leasing company Elix Aviation, that will provide inter-island services in Cape Verde.

Zela Aviation and Precision Air sign strategic agreement

Aircraft chartering and sales company Zela Aviation has entered a strategic partnership with Tanzania’s Precision Air.

Inmarsat launches new customer experience platform for airlines

Inmarsat has launched its innovative new OneFi customer experience platform for airlines.

FAI dedicates Global Express to ultra-long-range air ambulance operations

FAI rent-a-jet, Germany’s Special Mission Operator, has configured one of its seven Global Express aircraft (D-AFAM) as a dedicated air ambulance.

Two die in Libya helicopter collision

Two people died in Libya on Sunday after helicopters belonging to the Libyan National Army (LNA) collided 130 kilometres (80 miles) southeast of Libya's second city Benghazi

Kenya Airways kicks off holiday campaign to popular destinations

Kenya Airways has activated a campaign across the airline’s network allowing customers special ticket discounts of up to 30% off to destinations.

Aviation Africa 2022SK
See us at
DAS21_BTWDS BT1202090322DIACC BT0809131121Aviation MENA 2022