in Technology

kulula.com partners with Sabre to reinvent the airport experience

Posted 10 September 2019 · Add Comment

South African carrier kulula.com is to implement Sabre’s new Digital Workspace solution, aiming to transform the airport experience.

Digital Workspace, Sabre’s first completely cloud-based solution, will enable airport agents to deliver a seamless and personalised airport experience to customers.   

This solution equips agents with workflows that eliminate the traditional linear check-in procedure and improve agent productivity by up to 30 percent compared to current processes. This innovative new technology will be rolled out across all the airports that kulula.com serves, assisting more than 1,200 agents.  Travelers on kulula.com can therefore expect shorter queuing times and enjoy a hassle-free check-in experience. 

“Investing in new, digital technologies is crucial to our strategy, which centres around improving the travel experience for our passengers,” said Wrenelle Stander, Joint CEO of Comair, which operates kulula.com. “In today’s digital world, our customers expect a reimagined air travel experience, and Sabre’s digital technology will help us achieve our goal of becoming the most visionary and customer-centric carriers on the African continent. With Sabre’s Digital Workspace, we will transform the airport experience to be more seamless, more personalised and less stressful – moving us a step closer to a fully digital integrated operation.”

Digital Workspace is part of Sabre’s Commercial Platform, an industry-first solution that delivers end-to-end personalised retailing and enables airlines to successfully retail, distribute and fulfil across all customer touchpoints.  Announced last year, the Sabre Commercial Platform is completely transforming airlines into intelligent digital entities – through advanced retailing, dynamic pricing, an open API hub, an ultra-fast shopping engine and a mobile, consumer-grade workspace for airport agents. 

“Today’s digitally-savvy travelers are expecting a more seamless experience from their airlines,” said Sabre’s Dino Gelmetti, vice president, sales – Middle East and Africa.  “Passing through the airport is traditionally one of the most stressful aspects of travel, so reducing queuing times and check points will make a huge difference for kulula.com’s customers.  kulula.com is one of the most progressive airlines in Africa, and Sabre’s cutting-edge technology will enable it to differentiate itself within a highly competitive and challenging environment – improving efficiencies and creating an unrivalled customer experience.”

Other Stories
Advertisement
Latest News

African airlines’ traffic dropped 66.1% in January

The International Air Transport Association (IATA) announced that passenger traffic fell in January 2021, both compared to pre-COVID levels (January 2019) and compared to the immediate month prior (December 2020).

AFRAA to launch the Sky-Connect dialogues

On 10th March 2021, AFRAA will launch the Sky-Connect dialogues - a monthly top executive leadership series on developments within the aviation space in Africa and globally.

African airlines’ cargo demand soared 22.4% in January

The International Air Transport Association (IATA) has released January 2021 data for global air cargo markets showing that air cargo demand returned to pre-COVID levels (January 2019) for the first time since the onset of the crisis.

The golden Hind

It is almost 50 years since the Mil Mi-24 assault helicopter entered service. Today, as David Oliver reports, the Hind is being used in both the Libyan civil war and by Algeria against jihadist militants.

Flexjet orders 20 Aerion supersonic jets

Aerion, the supersonic jet, maker has announced that the flight-service provider Flexjet has placed an order for 20 examples of the Aerion AS2 supersonic jet, reports Robb Report.

Air Austral operates EVASAN flights between Reunion Island and Paris

Air Austral has obtained technical and regulatory approvals to operate Medical Evacuation flights (EVASAN).

EDGE SK2601300621
See us at
Aviation Africa 2021 BTNNDAS21_BTWDS BT1202090322Aviation MENA 2021