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Kenya Airways begins revamping customer experience with new catering service

Posted 8 August 2018 · Add Comment

Kenya Airways has revamped its catering service as part of the airline’s strategy to review and enhance its service delivery across all touch points, with the aim of making it 'more relevant, authentic and true to its brand proposition'.



The new catering service which will be rolled out across the airline’s network from the 1st August 2018 will see Kenya Airways guests enjoy a memorable experience designed to reflect African authenticity, hospitality and simplicity.

"We are delighted to launch our new catering service. Providing an unforgettable experience across the entire guest journey is our core strategic focus. Introducing this unique offering is fundamental to our commitment to delighting our customers at every touch point. We feel very excited when a customer has a positive experience with us.” said Sebastian Mikosz, Group Managing Director and CEO, Kenya Airways.

Under the new service, the airline has introduced a culinary experience on its flights above 7 hours that will see the best African chefs develop onboard menus. To begin with, Kenya Airways has partnered with the renowned Kenyan born Chef, Kiran Jethwa, to offer its passengers an exquisite fusion of culture with Kenyan Ingredients and a touch of African flavours. “Collaborating with Kenya Airways has been an amazing experience. It’s a privilege to be the first chef to reinvent our national carrier on-board menu,” he commented.

“Our crew has been specially trained by Chef Kiran to master the art of plating up business class dishes. This renewed service will enable our guests to experience a wide variety delicacies and cuisine, accompanied with personalized service.” added Vincent Coste, Chief Commercial Officer, Kenya Airways.



Other enhancements include signature welcome drinks in business class which have been inspired by a tantalizing combination of herbs, indigenous fruits and Kenya’s best export, tea.

Similarly, environmentally friendly easy to take-away meal boxes and a basket service have been introduced on short sector flights. The baskets are hand-woven by various women groups across Africa in line with the airline’s mission of 'Sustainable Development in Africa'.

Kenya Airways is positioning itself as the customer-centric carrier championing the African culture. The ease, simplicity and efficiency of service enable the crew to increase their level of engagement with the guests. The airline is steadily enhancing its service delivery at all other touch points and shall unveil the new offering as it proceeds.

Some of our routes will not roll out immediately however the full new catering experience will be available across all routes from 1 September 2018.

 

 

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