in Air Transport

Kenya Airways begins revamping customer experience with new catering service

Posted 8 August 2018 · Add Comment

Kenya Airways has revamped its catering service as part of the airline’s strategy to review and enhance its service delivery across all touch points, with the aim of making it 'more relevant, authentic and true to its brand proposition'.



The new catering service which will be rolled out across the airline’s network from the 1st August 2018 will see Kenya Airways guests enjoy a memorable experience designed to reflect African authenticity, hospitality and simplicity.

"We are delighted to launch our new catering service. Providing an unforgettable experience across the entire guest journey is our core strategic focus. Introducing this unique offering is fundamental to our commitment to delighting our customers at every touch point. We feel very excited when a customer has a positive experience with us.” said Sebastian Mikosz, Group Managing Director and CEO, Kenya Airways.

Under the new service, the airline has introduced a culinary experience on its flights above 7 hours that will see the best African chefs develop onboard menus. To begin with, Kenya Airways has partnered with the renowned Kenyan born Chef, Kiran Jethwa, to offer its passengers an exquisite fusion of culture with Kenyan Ingredients and a touch of African flavours. “Collaborating with Kenya Airways has been an amazing experience. It’s a privilege to be the first chef to reinvent our national carrier on-board menu,” he commented.

“Our crew has been specially trained by Chef Kiran to master the art of plating up business class dishes. This renewed service will enable our guests to experience a wide variety delicacies and cuisine, accompanied with personalized service.” added Vincent Coste, Chief Commercial Officer, Kenya Airways.



Other enhancements include signature welcome drinks in business class which have been inspired by a tantalizing combination of herbs, indigenous fruits and Kenya’s best export, tea.

Similarly, environmentally friendly easy to take-away meal boxes and a basket service have been introduced on short sector flights. The baskets are hand-woven by various women groups across Africa in line with the airline’s mission of 'Sustainable Development in Africa'.

Kenya Airways is positioning itself as the customer-centric carrier championing the African culture. The ease, simplicity and efficiency of service enable the crew to increase their level of engagement with the guests. The airline is steadily enhancing its service delivery at all other touch points and shall unveil the new offering as it proceeds.

Some of our routes will not roll out immediately however the full new catering experience will be available across all routes from 1 September 2018.

 

 

* required field

Post a comment

Other Stories
Advertisement
Latest News

Green Africa Airways appoints founding director of ground operations

Green Africa Airways has appointed Kristof Hegedus as its founding director of ground operations.

Embraer and Air Peace sign multi-year pool programme agreement for six ERJ-145 jets

Embraer has announced that Air Peace, Nigeria’s leading private airline, has signed a multi-year Pool Program Agreement for spare parts and support covering more than 250 components for their six Embraer ERJ-145 jets.

Marrakech gears up for the sixth edition of the Marrakech Air Show

The 6th edition of the Marrakech Air Show, the largest African civil and military aviation event, will be held in Marrakesh between 24th and 27th of October at the Royal Air Force military base in Marrakesh.

Ethiopian Airlines adds Avinor Oslo Airport to its route network

Ethiopian Airlines has firmly established itself at Norway’s main airport. Now they are enhancing their service offering between Addis Ababa and Oslo Airport.

Boeing forecasts air cargo traffic will double in 20 Years

Boeing projects air cargo operators will need more than 2,600 freighters over the next two decades to keep up with increasing global freight traffic, which is expected to double with 4.2 percent growth annually.

Competitive boost and enhanced operational capabilities for H145

Airbus H145 customers will now benefit from the extension of the warranty of the H145’s Arriel 2E engines from two years/1,000 hours to three years/2000 hours. This extension is valid for H145s delivered from January 2018.

TAA SK1009311218
See us at
AviationAfrica_BT0607280219MarrakechAirshow BT2507241018AirCargoAFA_BT220318210219