in Flight Services & Support

IATA: Preparing for the new era of airline retailing

Posted 13 September 2018 · Add Comment

The International Air Transport Association (IATA) has said that the Airline Industry Retailing Symposium (AIRS), formerly part of the World Passenger Symposium (WPS), will focus on how changes in distribution and payment are paving the way for a new era of airline retailing.

 

“Initiatives like the New Distribution Capability are enabling airlines to become true internet retailers and to control the offer in every sales channel. Concurrently, digital transformation and big data are creating huge opportunities for personalisation and customisation,” said said Aleks Popovich, IATA’s Senior Vice President, Financial and Distribution Services.

“The result is a new era in which travelers will have more transparency and greater options to tailor their journey when they shop for travel, while airlines will be able to offer a richer, more customized retail experience, and own their content, regardless of shopping channel. The Airline Industry Retailing Symposium provides a forum to examine challenges to achieving this vision for a new era of airline retailing.”

AIRS will take place in Rome, 23-25 October. Session tracks will cover:

    Should airlines be retailers?

    Who’s best at retailing?

    Creating relevant offers

    Getting the offer to market

    Ordering, delivering and servicing

    Payment: Back-office matter or commercial advantage?

    Innovating with speed

 

AIRS will also feature presentations from recent winners of AIR Hackathons as well as the AIR Competition finalists and the AIR Think Tank, reviewing the leading ideas for future innovation from industry thought leaders.

* required field

Post a comment

Other Stories
Advertisement
Latest News

Embraer announces CEO succession

Embraer, following shareholder approval of the transaction with Boeing, announces that the current President and CEO of the company, Paulo Cesar de Souza e Silva, concludes a successful professional cycle with the company on April 22,

Boeing CEO releases a statement on ‘safety’

Boeing CEO Dennis Muilenburg has released a message to airlines, passengers and the aviation community following the recent losses of Ethiopian Airlines Flight 302 and Lion Air Flight 610.

Now Ethiopia is set to cut it as a part player

Morocco, Tunisia and South Africa already have successful aerospace manufacturing industries. Now Ethiopia is about to establish its own aerospace cluster in east Africa. Kaleyesus Bekele reports.

Air Côte d'Ivoire to rely on AFI KLM E&M component maintenance expertise for its A319/320ceo/neo

AFI KLM E& and Air Côte d'Ivoire recently signed an agreement covering component support for the Ivoirian carrier's four A319-100s and two A320-200s. The contract covers the future A319neo and A320neo aircraft scheduled to join Air

Boeing 737 MAX 8 grounding could impact on international e-commerce and parcels

The grounding of the world’s entire Boeing 737 Max 8 fleet could mean delays to overseas freight, warns the international delivery expert ParcelHero.

Uganda flies the flag again

Uganda is rejoining the club of countries with national airlines as it seeks to recapture some of the revenue currently being taken by foreign carriers. Alan Dron reports.

Connect MEIA SK1402010519
See us at
Connect MEIA BT1402010519