in Technology

Ethiopian launches ‘Feel Addis’ app

Posted 13 September 2019 · Add Comment

Passengers flying Ethiopian with layover between 8 and 24 hours in Addis Ababa are set to have their end-to-end layover experience transformed in a whole new way with the launch of the airline’s digitised transit package dubbed Feel Addis.


Courtesy Ethiopian Airlines

The enhanced service brings convenience to passengers’ fingertips allowing them to get their hotel voucher and transit visa card with their mobile devices.

“As an airline continuously adapting our services to the evolving needs and expectations of passengers, we always look for opportunities to enhance passengers’ end-to-end travel experience as they fly Ethiopian,” says Mr Tewolde GebreMariam, Group CEO of Ethiopian Airlines. “Our digitised layover package, Feel Addis, is unveiled with customers’ convenience in mind.

"Thanks to the enhanced service, we have digitized all customer touchpoints avoiding the need to contact airport agents to process hotel voucher and transit visa of passengers with a layover of 8 hours or more in Addis Ababa.

"The launch of Feel Addis is also part of our efforts to further boost Addis Ababa’s stature as a preferred transit hub into and out of Africa by facilitating seamless end-to-end experience for the travelling public.”

What passengers need to do to enjoy Feel Addis is, enter their booking code on ‘Feel Addis’ tab option to check eligibility through Ethiopian Mobile App after they are done with check-in. Once they check their eligibility for the service, passengers are required to enter their email address in the app and hit the ‘Get Voucher’ button at the bottom of their screen. They will then get their hotel name with all services on offer; the boarding time for their next flight from Addis; pick-up time from their hotel to the airport; and their visa.

Ethiopian has recently been taking different measures to enhance the transit experience of passengers, including the launch of free transit tour of Addis back in January this year.

 

* required field

Post a comment

Other Stories
Advertisement
Latest News

Emirates resumes flights to Addis Ababa

Emirates will resume services to Addis Ababa from August 1.

Dash 8-400 cargo flight crashes in Somalia

A de Havilland Canada Dash 8-400 belonging to Nairobi-based regional airline Bluebird Aviation crash-landed yesterday in Beledweyne in Somalia while carrying humanitarian aid to the city following recent floods.

Aviation recovery may take three years

The commercial aviation industry’s rebound from COVID-19 is underway, with the number of airline flights starting to gradually increase, but widespread recovery could take several years.

MEBAA to display future global business aviation trends

The MEBAA Show, the Middle East’s leading business aviation platform, is set to return to Dubai, taking place on 08-10 December 2020 at DWC, Airshow Site.

SAA creditors confirm rescue plan

South African Airlines (SAA) is on track for a relaunch after creditors of loss-making national carrier have approved a rescue plan on which requires at least $596 million in new funding – which now falls on the South African government to

Ethiopian Airlines to resume services to Cameroon

Ethiopian Airlines will resumes services to Duala and Yaoundé on a special permit.

See us at