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Dassault Aviation names senior VP of Worldwide Falcon Customer Service & Service Center Network

Posted 15 January 2019 · Add Comment

Dassault Aviation has appointed Jean Kayanakis to a newly created position, senior vice president, Worldwide Falcon Customer Service & Service Center Network.

 

The new role encompasses responsibility for customer service activities, Dassault’s service center network organisations, plus the Operational and Pilot Support Department.

Kayanakis was most recently general manager of Dassault Falcon Service (DFS), the largest European-based aircraft service company offering tailored and comprehensive maintenance services to Falcon operators as well as charter operations and aircraft management. DFS is based at Le Bourget airport in Paris and Mérignac airport in Bordeaux.

“This is a new, comprehensive approach to customer service at Dassault Aviation, and Jean is the right person to lead the effort. He has a complete vision of the customer service experience, a strong legacy of achievements, and he is very well appreciated by our customers and his teams,” said Eric Trappier, President and CEO of Dassault Aviation.

Kayanakis spearheaded development of a heavy maintenance, repair and overhaul (MRO) facility at Bordeaux-Mérignac in southwest France, dedicated to supporting the Dassault Falcon 7X and 8X business jet fleet. He also led the expansion of the DFS network with satellite facilities in Nice, France; Rome, Italy; Moscow, Russia; and Lomé, Togo. Under his leadership, DFS also set up and operated FalconResponse, Dassault Aviation’s Falcon airborne support solution, for the Eastern hemisphere.

He also recently directed a major renovation of DFS’ FBO at Le Bourget Airport, rated in multiple surveys as the No. 1 FBO in the Paris region. DFS’s Le Bourget facility is part of the Air Elite FBO network, serving a wide range of business aircraft.

In the customer service role, Kayanakis takes over from Jacques Chauvet, who plans to retire this year.

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