in Airports

Africa’s best airports for customer experience revealed

Posted 3 March 2021 · Add Comment

ACI Africa has revealed this year’s winners of the Airport Service Quality (ASQ) awards in Africa.

The COVID-19 pandemic had a dramatic impact on global passenger traffic in 2020 as well as changing customer perceptions and expectations of the airport experience.

Based on new hygiene related questions added to the survey questionnaire, ACI has introduced a new award – « Best Hygiene Measures by Region » Sir Seewoosagur Ramgoolam International Airport in Mauritius is the inaugural ‘Best hygiene measures’ winners in Africa. This award recognizes airports’ success in focusing on their health and safety of customers and providing an airport experience reflecting the realities of the pandemic.

The new category also complements ACI’s Airport Health Accreditation programme, launched last year, which has resulted in more than 275 airports being accredited already, including 45 airports in Africa.

“I would like to congratulate all the African airport winners of the 2020 ASQ Awards for demonstrating resilience in those challenging times for aviation by ensuring that the best passenger experience is maintained at all times. On the other hand, I would also like to commend all the participating airports of the 2020 ASQ Awards for the commitment demonstrated in upholding the airport service quality at their respective airport. Finally, I strongly encourage all African airports to join the ASQ program, which is unique in itself, as it is the airport industry’s only global benchmarking program measuring the satisfaction of passengers whilst travelling through the airport,” said Ali Tounsi, Secretary of ACI Africa.


Other Stories
Latest News

NAS and World Economic Forum partner to share traveller vaccine records

National Aviation Services (NAS) has partnered with the World Economic Forum to enhance safe air travel by using its KuwaitMosafer platform to share Kuwait’s vaccine records with countries and airlines across the globe.

Africa Travel Week 2021 wraps up

Africa Travel Week 2021 has wrapped up its first virtual trade show and content programme with over 5,000 successful 1-on-1 meetings, 4,000 views of content sessions and over 4,300 minutes of speed networking.

Bombardier completes 100th Global 7500 business jet wing

Bombardier is celebrating the completion of the 100th wing for its Global 7500 business jet, a significant milestone for the industry-leading aircraft and for the company’s facility in Red Oak, Texas, where the advanced wing is

Nigerian immigrant graduates into aviation industry

A Nigeria immigrant has overcomes incredible obstacles to graduates into aviation.

IATA and AFRAA meet for collaborative support

With a clear goal of meeting the key players in the African aviation industry, the new IATA regional vice president, Kamil Al Awadhi has met up with AFRAA secretary-general Abdérahmane Berthé,to discuss key priorities for both


The Aviation Africa Summit and Exhibition – Africa’s largest top-level conference and exhibition event – has been postponed until October following meetings between organisers Times Aerospace Events and the government of Rwanda.

EDGE SK2601300621
See us at
DAS21_BTAviation Africa 2021 BTNNWDS BT1202090322Aviation MENA 2021