in Technology

Ethiopian launches renovated ShebaMiles Web Page

Posted 15 November 2016 · Add Comment

Ethiopian Airlines has launched a newly redesigned ShebaMiles Frequent Flyer Program web page to improve customers' online experience in terms of ease of use, data quality and better control on account management through enhanced self-service options.

The new ShebaMiles web page, among other features, incorporates digital card download option, reduced number of fields for enrolment process, tool tips, improved validations and supplementary information for each field, tier upgrade calculator and custom navigation for better user experience.

Group CEO Tewolde GebreMariam said:  “In an effort to continuously improve our services and meet the high expectation of our customers, we have now revamped our ShebaMiles Frequent Flyer Program with a major focus on enhancing our customers’ experience; improved self service capability, easy online retro claiming process, fast search and navigation with streamlined support information. Systems Development being one of the pillars of our fifteen years strategic road map, Vision 2025, currently, we are implementing and incorporating the latest IT systems in Aviation Technology. Moreover, we are heading towards a totally paperless operational environment. I would like to thank our IT and Customer Loyalty team, who jointly redesigned the new web page to further actualise our customer focused approach for ensuring a sustainable growth.”

* required field

Post a comment

Other Stories
Advertisement
Latest News

EgyptAir on cloud nine with latest 737-800 delivery

EgyptAir has received its ninth and final Boeing 737-800NGs on a lease deal from Dubai Aerospace Enterprise (DAE) and valued at $864 million. All nine were handed over during in the course of the past year.

GECAS takes delivery of its 394th and last Next-Generation 737

Culminating a 20-year history of new orders for the type, GECAS has received its 394th and final skyline order of Boeing's Next Generation 737. Just over a month prior to Boeing delivering its first 737 MAX to GECAS in January, the lessor

Jambo makes a Dash for expansion

As low-cost carriers develop across Africa, Githae Mwaniki talks to Jambojet CEO, Willem Hondius, about the airline's operation plan in Kenya and the East African region.

Pilatus obtains PC-24 Type Certificates

Pilatus has obtained type certificates from the European Aviation Safety Agency (EASA) and the US-American Federal Aviation Administration (FAA) for the first ever Swiss business jet.

Arik Air may resume London flights

The Federal Government of Nigeria is in talks with the UK on how Arik Air will return to the London route, reports The Afritraveller.

Airbus BizLab starts its third season Nigerian start-up among 12 selected for development

Airbus BizLab, the start-up accelerator of the global corporation Airbus is hosting twelve new start-ups from around the world including Nigeria over a six-month period at its facilities in Hamburg and Toulouse, during which they

Aviation Africa SK18418
See us at
Global Aerospace BT28218Aviation Africa BT18418