in Home / Air Transport

Baggage handling improving – SITA report

Posted 9 April 2013 · Add Comment

Airline baggage handling improved last year with the rate of mishandled bags dropping 1.78%, according to the ninth annual SITA Baggage Report.

 

In 2012, 8.83 bags per thousand passengers were mishandled, down from 8.99 in 2011. The air transport industry achieved this improvement despite a 4.5% rise in passenger numbers to 2.95 billion; higher passenger volumes inevitably increase pressure on airport baggage operations.
One area the industry is focusing on is improving baggage transfers between flights. This is traditionally the ‘pinch point’ in the baggage handling process and the leading cause of delay.
In 2012, SITA’s report showed an improvement in this area with transfer bags, as a proportion of all mishandled bags, down 9% from 2011. This is a result of airlines and airports investing in processes and systems to improve both baggage handling efficiency and the speed with which bags travel through the airport.
Francesco Violante, CEO SITA, said: “The industry has made a concerted effort to improve baggage handling operations in recent years through significant investment and innovation. Over the past six years, the rate of mishandled bags per thousand passengers has fallen 53.2%, saving the industry US$2.1 billion in 2012 compared to 2007. While there is still work to be done, because any mishandled bag is unwelcome, the six-year trend shows that our collaborative efforts to improve baggage handling are paying off to the benefit of both passengers and airlines.”
A mishandled bag is defined as checked baggage that is delayed, damaged, pilfered, lost or stolen. In 2012, passengers reported 26.04 million mishandled bags. Delayed bags, accounted for 82.9% of all mishandled bags, down from 2011. Damaged or pilfered bags represented 12.9% of mishandled bags, while 4.2% were reported lost or stolen.
Violante added: “Effective bag management plays an important role in improving passenger satisfaction and contributing to the overall passenger experience. With the number of air passengers expected to reach more than 3.6 billion by 2016, we need to continue to work together to improve baggage handling operations.
“At SITA, we are constantly investing in new technologies to meet passenger needs and ensure our industry partners have the best baggage handling tools available. For example, SITA BagSmart provides a predictive warning of missed bags, helping to reduce mishandled transfer bags by up to 60% and preventing baggage-related flight delays.”
SITA has led the air transport industry in baggage tracking and tracing solutions for more than 20 years. Today, more than 125 airports and 500 airlines worldwide use its baggage management solutions. By facilitating communications between airlines and local baggage handling and reconciliation systems, SITA ensures that bags reach their correct destination. Its proprietary BagMessage system delivered more than 1.5 billion messages between airline departure control systems and automated baggage systems in 2012. And more than 2,200 airport locations use WorldTracer, SITA’s system that traces millions of bags globally each year.  
* The report was launched today at the Passenger Terminal Expo, the world’s largest industry event focused on airline and airport passenger services taking place this week in Geneva. The full report can be downloaded at www.sita.aero/content/baggage-report-2013.

 

* required field

Post a comment

Other Stories
Advertisement
Latest News

Ethiopian partners with Zambian Government for the re-launch of the national carrier

Ethiopian Airlines has finalised shareholders agreement with the Government of Zambia for the re-launch of Zambia Airways. The Government of Zambia will be the majority shareholder with 55% and Ethiopian will have 45% stakes in the

Blocked funds, connectivity, infrastructure, & safety top agenda for Angola at IATA Day

The International Air Transport Association (IATA) forecasts a trebling in the size of Angola’s air transport market to 7.1 million passengers a year by 2036 at the present forecast annual growth rate of 6.7 per cent.

Roll-Royce selects StandardAero for engine MRO services for RB211-535E4 programme

StandardAero has signed a Letter of Intent with Rolls-Royce to provide engine MRO services for the RB211-535E4 programme for the life of the engine type.

Boeing and Adient launch new company to design and build aircraft seats

Boeing has announced the formation of Adient Aerospace, a joint venture that will develop, manufacture and sell a portfolio of seating products to airlines and aircraft leasing companies.

Airbus Commercial Aircraft delivers record performance

Airbus’ Commercial Aircraft deliveries in 2017 were up for the 15th year in a row, reaching a new company record of 718 aircraft delivered to 85 customers.

Four start-ups apply for Comorian operating licences

Four start-up carriers have applied to the Comorian government for operating licences involving both domestic and international services, ch-aviation.

Aviation Africa SK18418
See us at
Aviation Africa BT18418Global Aerospace BT010518